- Supported 10+ customers during "go-live" period and provided remote support services for clients using virtual private networks or other remote access technologies.
- Developed training materials and conducted training sessions for new users on the use of company software applications.
- Maintained up-to-date documentation of all computer systems, networks, and peripherals.
- Researched solutions to complex technical problems by accessing available information resources such as online databases or websites.
- Conduct on-site troubleshooting and technical support at diverse locations, such as Mobil gas stations, ensuring seamless operation of point-of-sale systems and back-of-house infrastructure.
Credentials_
Education
University of Guam Mangilao, Guam
Bachelor of Science in Computer Science - May 2022
Cumulative GPA: 3.635 Cum Laude
Organizations: EMC^2, Engineering. Mathematics, and Computer Science Club
Certification
Comptia Security+ SY701: September 19, 2024
Work Experience
- Provided exceptional customer service to passengers by assisting with check-in, boarding, and baggage handling procedures.
- Efficiently managed passenger inquiries, complaints, and special requests to ensure a positive travel experience.
- Processed ticketing transactions, including issuing boarding passes, collecting fees, and resolving payment discrepancies.
- Coordinated with airline staff and ground personnel to facilitate smooth flight operations and ensure on-time departures.
- Implemented security procedures and adhered to airline regulations to maintain safety and compliance standards.
- Demonstrated strong communication skills in interacting with diverse customers and effectively resolving service issues.
- Maintained accurate records of passenger information, flight details, and operational activities to support administrative tasks.
- Collaborated with team members to handle peak travel periods and effectively manage high-volume customer traffic.
- Proactively engage customers to understand their needs and provide tailored product recommendations.
- Deliver exceptional customer service, fostering positive relationships and ensuring a welcoming shopping experience.
- Cross-sell and upsell products while staying informed about promotions, trends, and product features.
- Operate the Point-of-Sale (POS) system accurately, handling cash and card transactions.
- Maintain store appearance and manage inventory processes, ensuring merchandise is properly checked in and ticketed.
- Exhibit strong communication skills and basic math proficiency for effective customer interactions.
- Demonstrate reliability by adhering to work schedules and completing assigned tasks accurately.
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